read these common questions, and if you do not find your answer,
Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
A. You may use your Visa & MasterCard. We also
accept checks or mail orders (See No. 8).
Q. I DO NOT LIVE IN THE UNITED STATES. CAN I ORDER YOUR WORKOUTS?
A. Currently Fitness Favorites ships to USA, Canada and UK.
Q. HOW WILL MY ORDER BE SHIPPED TO ME?
A. Orders from 1-3 DVDs are shipped via United States Postal Service
First Class Mail (delivery in 1-3 days).
B. Orders for 4 or more DVDs are shipped United States Postal Service
Media Mail (delivery in 2-9 business days).
C . Priority Mail and/or Overnight shipments are not available.
Q. WHAT DOES IS COST TO SHIP TO CANADA or the UK?
A. All Canadian and UK orders will be charged an additional $6.00.
Q. HOW DO I CANCEL MY ORDER?
A. E-mail firstname.lastname@example.org within 24 hours of order
placement. Be sure to include your order number, name, address,
city, state, zip and a reason for cancellation. If you wait more
than 24 hours, your order may already be processed and cannot be
Q. WHAT IF MY ORDER IS BACKORDERED?
Your order will only be charged when it is ready to ship. If for
any reason we cannot ship your order, we will contact you by e-mail.
At your request, we can refund your charge. We will provide an estimated
revised ship date, and if requested, ship your order when product
is in stock.
Q. CAN I RETURN THE WORKOUT?
A. If your DVD is defective, contact use via e-mail at email@example.com ,
and we will immediately ship a replacement.
B. Since workout previews are available at www.youtube.com, all
purchases are final.
Q. CAN I ORDER BY MAIL?
A. Yes. See the Home Page for 'Special Mail Offers'. For other titles,
use the Shopping Cart to calculate the total price of your order.
If possible print the Shopping Cart page with your order. If you
cannot print the Shopping Cart page, copy it in a clear handwriting.
Make sure you include your email and daytime telephone and address.
Send the order information and a check/money order to:
Fitness Favorites LLC
PO Box 50857
Columbia SC 29250
Orders will be shipped immediately. Check orders will be shipped
after they have been deposited and cleared into the Fitness Favorites
Q. CAN I ORDER BY TELEPHONE?
A. The Fitness Favorites office is staffed on Monday, Wednesday
and Friday from 12:00PM to 2:00PM and can be reached at 803.708.5877.
Otherwise, direct telephone orders are not available. You may contact
us at firstname.lastname@example.org and include your question(s).
We will send a respond by e-mail.
Q. HOW IS MY ORDER PROCESSED?
A. You will receive email notification your card has been charged
Q. WHAT IF I HAVE QUESTIONS ABOUT HOW TO GET THE BEST RESULTS FROM
A. The Fitness Favorites Forum is the best place to ask questions
about your workouts. You will be surprised how motivation from others
just like you can help you meet your goals faster.